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SamotSari is a service provider that connects you (outside of the Philippines) with various vendors within the Philippines. They can use Grab, Uber, Lalamove, even their own delivery service (IE, Jollibee) etc.
For the prepaid load and GCash transfers, SamotSari has in-house, Philippine-based order fulfillment managers covering your orders.
Please be aware an automated email is sent to you to the given email address when your order is dispatched. Please check all folders including your SPAM folders as it will come from a no-reply email address. To ensure emails reach you, add the domain samotsari.com to your safe senders list.
There may also be cases of typographical errors on email registration (IE firstname.lastname@example.org). When this happens, we will verify your account through the mobile provided at checkout to securely update your email information under SamotSari. After which, we will re-send your order confirmation to the correct e-mail address.
We aim to process cancellations within 24 hours of order receipt. You will be notified by email once the cancellation is completely processed and the refund under way.
Unfortunately, if your order has already been processed, we can no longer process the cancellation requested. Should you have any queries about your return, please feel free to contact our Customer Service team via email@example.com.